Merchandise ordered online can be returned or exchanged at any University Co-op location or sent back to the Online Department. If your order was shipped to you*, we are happy to provide a free UPS Return Label to ship your order back at no cost. *Please note, we are unable to provide return label services for international shipments. Store purchases, international shipments, or in-store pick-up orders may be shipped back to us for a return or exchange.

• Quick Exchange: The best and fastest way to ensure you will get the size or color of an item you want before it runs out is to place a new order for your replacement items. We’ll waive the shipping fee on your new order.
• Contact the Online Department (800-255-1896) to place a new order for the item(s) you would like instead without paying shipping fees. We’ll also email you a free UPS Return Label to ship your original item(s) back for a refund.
• Fill out the Return/Exchange Form located on the back of your receipt and include it with the item(s) you ship back to us for a refund. You may download a new copy below.

• Traditional Exchange: You may also ship your merchandise back to us for an exchange. This will typically take approximately 3 weeks so our more limited items may be gone by the time we process your exchange request. If you want to avoid the temporary second charge that comes with a Quick Exchange, this is your best option.
• Contact the Online Department (800-255-1896) to request your free UPS Return Label to ship your item(s) back.
• Fill out the Return/Exchange Form located on the back of your receipt and include it with the item(s) you ship back to us. You may download a new copy below.

Using a Return Label: Once requested, your emailed return label should be delivered by the end of the following business day (Monday-Friday) from UPS Quantum View. Return packages can be dropped off at any UPS drop-box location.

Download Web Order Return Form Here

• If the purchase was paid for by check and over $100, a cash refund may be issued 10 business days (Monday thru Friday) after the original purchase was made.
• Items purchased with a rebate card will be issued back to the rebate card.
• Main Store returns are performed by the Guest Services staff, located in the basement of the Co-op.

• Refunds may be issued with receipt until the 12th class day with proof of add/drop.
• A receipt is required for return or exchange. The book must be in original, re-saleable condition.
• Software, access codes, and other licensable media are non-refundable.
• Online orders are eligible for a full refund on the date of in-store pick up as indicated on the customer receipt.  After the pick-up date, the standard textbook return policy applies.

• Refunds may be issued with receipt until the 4th class day with proof of add/drop.
• A receipt is required for return or exchange. The book must be in original, re-saleable condition.
• Software, access codes, and other licensable media are non-refundable.
• Online orders are eligible for a full refund on the date of in-store pick up as indicated on the customer receipt.  After the pick-up date, the standard textbook return policy applies.

Digital eTextbooks Return Policy

• Online ebooks are eligible for a full refund within 14 days of the date of purchase if no more than 20% of the content has been viewed or printed, and the access code for any online resources has not been viewed.
• Downloadable ebooks are not eligible for refund or exchange.

• Merchandise must be unmarked and unopened.
• Unopened Course Supply Kits may be returned by the add/drop dates of that semester or within 2 days of purchase.
• Film, chemicals, and photography paper are non-refundable.

• No refunds will be issued for Undergraduate or Master’s regalia after commencement ceremonies begin.
• Doctoral students may receive a refund for cancelling a rental regalia order if notified at least one week prior to the ceremony. All faculty rentals are non-refundable.
• Custom regalia and announcement/invitation orders are non-refundable.
• Diploma frames may be returned within 30 days of the date of purchase, if they are in original packaging and a receipt is present.