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Archive of Textbook Pages
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How an Order is Processed
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The Ordering Process |
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- Once an order is
placed, an automatic email is generated to let you know the order was
received. Please read the email confirmation and check for correct sizes,
colors, and shipping information. Contact us immediately at 800-255-1896
if anything is incorrect.
- When the order
has been received by the Co-op, the Web Orders team will pull the textbooks
or merchandise from the floor. Any merchandise not in stock will be
ordered from the vendor.
- Your credit card
will only be charged for the items we have in stock. If something is
on backorder, we will not charge you for that item until it arrives
in stock.
- After the credit
card is charged, a second email will be sent letting you know that your
order has been processed. This email will contain a note from the representative
who processed your order with any special instructions about your purchase.
- If your order is
to be shipped, it will be sent out UPS by 5pm (Monday thru Friday).
Click here for more information on shipping times.
- If your order is
to be picked up in one of our stores, it will be ready for pick-up one
business day after you have received your 2nd email. This allows us
to package your order and send it to the appropriate location.
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| Tracking
Your Order: |
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Once your order is
shipped, UPS will email you tracking information for your package. The email
is sent by Quantum View, you can use the tracking number on the UPS website
to follow the progress of your package. If you have not received any tracking
information from UPS, you may log in to your account on our website and
check the status of your order by going to Order History.
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| Backorders: |
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If an item is
on backorder, it is temporarily out of stock; as soon as the merchandise
arrives back in stock, we will process it and send it out to you. We do
not charge any additional shipping for backordered items. Our store inventory
changes very rapidly, we may run out of an item before your order is pulled.
If an item goes on backorder, we will make sure there is an order placed
with the vendor set to arrive soon. We also check all of our locations for
backordered merchandise, in order to complete your order as quickly as possible.
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| Cancellations: |
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We will only cancel
an item if we were unable to obtain it from any of our sources, and we could
not locate it at any of our other locations. We apologize for any inconvenience
this may cause.
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| Ordering
FAQs: |
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| Q:
I have a rebate card/gift card, but it doesn’t cover the full amount
of my purchase. How can I place an order online? |
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A:
After you have added all of your items to your cart, go the Check Out, and
there will be a space for you to apply a giftcard/rebate card to your order.
Once you have entered your rebate/gift card number, you will see the new total
for your order and you will be able to check out with your secondary payment method.
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| Q: I accidentally
ordered the wrong size, how can I correct my order? |
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A:
If the order has not yet shipped, we will try our hardest to correct the
order before it ships out, please contact us at 800-255-1896 immediately!
If the order has already been processed, let us know, and we will send out
a UPS return label for an exchange.
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| Q: Why is something
on backorder if it was available on the website? |
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A:
Our store inventory changes very rapidly, we may run out of an item before
your order is pulled. If an item goes on backorder, we will make sure there
is an order placed with the vendor set to arrive soon. We also check all
of our locations for backordered merchandise, in order to complete your
order as quickly as possible. We will never charge you additional shipping
on backordered items.
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| Q:
Where can I pick up my order? |
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A:
When you place your order, you can choose to have your order shipped to
you or sent to one of our two Austin-Area locations for pick-up. Orders are available
for pickup at the Main
Store Co-op and Co-op
East. All orders are pulled and processed from the Main Store
location, so please wait one business day after you receive your second
email to pick up your order.
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| Q: I received
my order, but one of the items is damaged. |
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A:
If you believe an item is damaged, please save the original packaging and
contact us immediately. We will correct any errors immediately.
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| Q:
I received my order, but I need to exchange it for a different size. |
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A:
Our Return/Exchange form is available on the back of your web order receipt.
If you did not receive one, you may download one here.
Please fill out the form completely, and contact the Co-op Online at 800-255-1896
to request a free UPS return label. We are happy to provide free
return shipping on your order.
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| Q: I just sent
back my return, when can I expect to see the item I requested in exchange? |
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A:
We try to work through all of our returns and exchanges as quickly as possible.
Typically, your exchange should arrive in 2-3 weeks. Occasionally, the items
requested in exchange are out of stock, we will contact you or wait until
they arrive in the store before completing your exchange. If you have any
questions, feel free to contact the Co-op Online at 800-255-1896
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| Q: I need to
exchange my order, but I need the exchange right away. |
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| A:
To expedite your exchange, you can place a new order for the correct item.
You can send back your original order with the return form requesting a
refund for that item. If you live in the Austin-area, you may bring your
web order into the store for an exchange or return. |
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