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FREQUENTLY ASKED QUESTIONS |
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Browse
this FAQ for answers to frequently asked questions. If you need further
assistance, please contact us directly at 800-255-1896.
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| Q:
What do I need to locate my books in the store? |
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A:
To locate your textbooks in our store, all you will need is your class schedule. Our textbook floor is laid out alphabetically by Course (AAS, then ALD, then AMS, for example) with a tag at each location specifying the Required and Optional books needed. The tags will also tell you current pricing for used, new, and in-store rental options and whether a digital version is available online.
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| Q:
Why are used copies listed on your website when they are not available in
the store? |
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A:
Our inventory changes very rapidly, so we show both new and used versions on the website and allow you to choose "Ok to Substitute" or "No Substitutions." for each book. When we hunt for your order, we shop as though we were buying our own books! We'll find the version you want if it's available in the store. To increase your chances
of getting used copies, place your order as early as possible, or select
“No Substitutions.” If we do not have a used copy to give you,
we will cancel that textbook from your order.
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| Q:
Why is my total different from what my confirmation email stated? |
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A:
There are a couple of reasons your total may have changed:
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- We may substitute
an alternate version of a textbook you have selected. A publisher may
release the same book with updates, in which case, it would have a different
ISBN, and may differ in price by a few dollars. If we do not have the
book you ordered, we will give you an alternate version that is acceptable
by the professor.
- If you have selected
“Ok To Substitute” and we do not have a used
copy of the textbook you need, we will give you the new copy, and the
price will change accordingly. We do try our hardest to obtain used
copies, but they sell out quickly and are sometimes unavailable.
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| Q:
What if no books are listed for my course? What books do
I need? |
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A:
If no books are listed for your course, then the professor has not requested
any textbooks yet. Do not buy a book required by a similar class, textbooks
vary from professor to professor. Check the website again closer to the
start of classes, your course listing may have updated, or wait until the
first day of class. The professor will let you know where to get your course
materials.
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| Q:
Why was my textbook cancelled from my order? |
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A:
There are several reasons why a book may be cancelled from an order, usually there will be an explanation at the top of your email:
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- If the professor
has cancelled a book previously required, we will cancel it from your
order.
- We may have substituted
an alternate version of the textbook for the one you selected; the alternate
version is acceptable for the course.
- If you have selected
“No Substitutions” for a specific book. If we do not have
any of the version ordered available, we will cancel the book from the order, rather
than charging you for the copy you did not want.If you prefer used books, but do not want to have
any cancelled books from your order, select “Ok to Substitute.” We do try our hardest to locate a used copy for you,
but sometimes a used copy is unavailable.
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| Q:
How can I make sure I get used copies of my textbooks? |
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A:
To increase your chances of obtaining used books, order your books as early
as possible. We open up ordering at least one month before classes begin,
and we pull and process orders in the order they were received. The earlier
your order is placed, the better the chance of used copies still being available.
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| Q:
My professor told me I needed a course packet. Where can I locate it? |
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A:
If your professor has created a Course Packet through the Co-op, the packet will be located at your class
shelf location with all of the other required books; additionally, the Course Packet will show up on our
website for ordering. If a course packet has sold out, place an online order for one and our printers will
have it ready in 24 hours. Occasionally, professors will create course packets at other copy shops around
campus, so if you do not see your packet listed with the course, double-check the syllabus to make sure it's
available at the Co-op.
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| Q:
I need an iClicker, where can I buy one? |
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A:
iClickers will be listed on our website as one of the required items for the course if your professor has requested one.
If you drop by the store, we have iClickers in the lower-level near the Help Desk, or by the Biology & Chemistry section.
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| Q: I need my
books today, but I just placed my order. The website says it is taking 'X'
hours to process, how can I get them right away? |
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A:
Come into the store and collect the books you need for your class and bring
them over to the Web Order department (located in the basement with the
textbooks). We can process your order right there.
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| Q:
What is a Course Supply Kit? |
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A:
Course Supply Kits are designed by your professor and contain a selection
of supplies that will be used for a course. Kits may include lab supplies,
art supplies, or any other tool that students will need for class. The kits
are offered at a discounted rate to help students save money while buying
supplies for classes. If a kit is required for your class, there will be
a note on your course listing at the Co-op. Course kits must be unopened
for a full refund.
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| Q: What does
it mean if a textbook is on backorder? |
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A:
If a textbook is out of stock when we pull your order, we will put it on backorder until a copy arrives for you.
We try to have all books arrive in time for class, but if a textbook does go on backorder, we will special
order a copy for you, which usually arrives in 2-5 business days.
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| Q: Where can
I pick up my order? |
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| A:
When you place your order, you can choose to have your order shipped to
you or sent to one of our two Austin-area locations for pick-up. Orders are available
for pickup at the Main Store Co-op and Co-op East.
All orders are pulled and processed from the Main Store location, so please
wait one business day after you receive your second email to pick up your
order. |
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universitycoop.com