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FREQUENTLY ASKED QUESTIONS |
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Browse
this FAQ for answers to frequently asked questions. If you need further
assistance, please contact us directly at 512-322-7003
or 800-555-2414, or e-mail us: textbook@universitycoop.com.
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| Q:
How can I submit my textbook request for the upcoming semester? |
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A:
Textbook requests may be ordered on the Co-op’s website, phoned, faxed,
emailed, or hand delivered to the Co-op. Requisition forms are available
from the Co-op or from the Textbook Coordinators of each department on campus.
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| Q:
Why does the Co-op require textbook requests so far in advance of the semester? |
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A:
The early deadline lets us know which textbooks we can buy back from students
at the end of the semester, and also gives us a greater chance of purchasing
used books from wholesalers. We are able to help students save by buying
back their textbooks to resell to students in the upcoming semester.
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| Q: How is the
price for a custom course packet established? |
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A:
The Co-op Custom Publishing Department acquires all the necessary copyright
permissions needed to duplicate materials. The expenses incurred are built
into the cost of the packet, these vary from publisher to publisher. The
cost of a custom published packet is the cost of the copyright permissions
plus the cost to duplicate the materials.
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| Q:
How can I obtain a desk copy? |
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| A:
Publishers require desk copy request are made directly with the publisher, or the publisher's local representative.
If your copy will not arrive in time for class, please contact our office for information on purchasing a copy with extended return privledges. |
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| Q:
How does the Co-op decide how many books to order? |
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A:
The quantity ordered is determined through a variety of ways. Information
such as whether the book is optional or required. The estimated enrollment,
previous enrollment, class history, and previous sales of a particular title
are used to determine the quantity of textbooks to order. Reorders are immediately
placed once the original stock is depleted if there is still need for a
book.
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| Q:
What is a “Bundle” and why is it adopted to my course? |
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A:
Often publishers update a book by adding an additional learning tool such
as a CD-ROM or an online access card. This then becomes the only version
of that specific edition available from the publisher even though the actual
text may not have changed. However, if these additions are not something
the student will use, or are not required for the class to do online homework,
etc, the Co-op will adopt the “Text Only” version of the book
and will make every effort to secure used copies. Only after exhausting
all of our other resources, will we order the bundle directly from the publisher.
The end result allows for a greater opportunity for the students to save
money by purchasing the “Text Only” version of the book (often
available used). When ordering textbooks, please specify whether these supplemental
materials are required for the students, and we will adopt the books accordingly.
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| Q:
The Co-op said the textbook I requested is out of stock, but it is available
on other websites, how is that possible? |
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| A:
The Co-op obtains our stock through student buybacks, wholesalers, and publishers
in an effort to keep textbook prices low. Every textbook that is ordered
by faculty is researched by the Textbook Office to verify the book’s
price and its availability. We are in direct contact with our publishers
who provide us with up-to-date information. Textbooks that are available
online can be deceiving because often they are being sold by individual, private sellers with unpredictable pricing and limited supply. |
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