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FAQs

Ordering, Shipping & Returns FAQs

Textbook FAQs

Rebate FAQs

Graduation FAQs

Invitations & Announcement FAQs

Diplomas & Diploma Frames FAQs

Faculty Textbook FAQs


 

Textbook FAQs

General Questions | Online Ordering | Rentals | Buybacks | Faculty Textbook Info

 

General Textbook Questions

What do I need to bring to the store to find my books?

The Textbook Department is organized alphabetically by author, instead of grouping books by course. To locate your books, we recommend printing a copy of your "Reading List" from our Pricing Comparison tool and bringing that to the store. We also have printers available to students to print their schedules.

To get started, visit your Class Listing page on the UT Direct, and click "Look Up Books and Compare Prices" below your class schedule. At the top of our comparison pricing website is a link to "Print Reading List."

 

I don't know my classes, how can I find the book information on your website?

You can either look up your class schedule on the UT Direct website, or search by ISBN on our website (just type in the entire 13-digit ISBN without dashes). You can also browse books through our Price Comparison site here.

 

No books are listed for my course - what does that mean?

It usually means that no book is required for your course or that your professor has not turned in their book request yet. We recommend checking with your professor or waiting until you receive the syllabus to find out what book is needed. If your professor has confirmed with us that nothing is required for your course, our website (and sales floor) will display that information.

 

I can't find my class or my book on your website!

Our website is updating with a live feed from the University. If the course is missing, there may be something wrong - give us a call (800-255-1896) or live chat with us. If your book is missing, this may mean that your professor has not notified us about the book. Please call or live chat with us and we'll have our Textbook Office staff reach out to your professor so we can update that information quickly.

 

My book is out of stock at the Co-op, how can I get it?

Place an online order for the book and it'll be ready in a few days. We reorder as quickly as possible from our publishers so you don't have long to wait. A few books might take longer to arrive, in these cases - we will notify you of the due date on the book.

 

My professor told me I needed a course packet for my course. Where can I find it?

There are several copy shops around campus that produce course packets. If your professor has ordered the packet through the Co-op, it will be located in our Course Packet section on the Academic Floor, near our textbooks. It will also be listed on our website as a required textbook item. If your professor has ordered the course packet through a different copy shop, you will need to check your syllabus to find out how to purchase it.

 

I need an iClicker, how do I find it?

iClickers are available in the textbook department, or can be ordered online - check your textbook class listing to add to your cart or check out our School Supply section. Be careful, there are a couple of different types of clickers, be sure to grab the correct one for you class.

 

Can I use an iClicker for more than one class?

Yes, the same iClicker can be used for multiple courses during a semester.

 

Do you carry books that are not required for courses at UT?

Yes and no. We don't typically have books in stock that are not required for a current course, but we may have the title you are looking for from a previous semester. Call or Live Chat with us to find out if the book you need is available.

 

 

Online Textbook Ordering

How quickly will my order arrive?

We begin fulfilling Fall textbook orders around mid-August and Spring textbook orders around early January. After this point, we try to have orders ready within 24 hours, but during our peak days at the beginning of the semester, it may take 24 - 48 hours for orders to be ready for in-store pickup. Shipping times will be determined by your shipping selection and geographic location. We recommend ordering early to avoid any delays.

 

When will I be able to order books for next semester?

Fall textbook ordering is usually available in late July. Summer ordering is usually available in early May and Spring textbook ordering is available right after Christmas.

 

Why do I see two subtotals in the shopping cart?

Because our textbook inventory changes so rapidly, we are unable to have real-time inventory availability on our website. We display every option we might have so you can order what you want and indicate if you will allow substitutions for that item or not. If you allow substitutions and the item you request is not available, we will give you the alternate version (used or new) and charge you accordingly. If you do not allow substitutions, then we will cancel that item from your order if it's not available.

 

Where do I pick up my order?

You can choose to pick your order up at the Co-op Main Store on the Drag (your order will be available in the Web Order Pick-up area on the Academic Floor) or at Co-op East, near the Law School.

 

How do I cancel my order?

If your order has not been processed, call us or Live Chat with us to cancel your order. If it is has already been processed, you'll need to pick up your order and return it at the Returns counter for a full refund.

 

How long do I have to pick up my order?

We'll hold your textbook order until classes begin. After classes begin, you have 5 calendar days to pick up your order. After the 5th calendar day, we will refund and restock your order, less a $20 restocking fee.

 

Why was my textbook cancelled from my order?

There are a few reasons a book might be cancelled from your order; these will usually be indicated in red in your email notification. (1) We may have given you a professor-approved alternate copy of the book you requested, if your version was out of stock and the alternate version was available and within $20.00 of the original book's price. If this occurred, you will see your original (cancelled) book and the newly added replacement book on your email notification. (2) If the version you requested is not available this semester, we will cancel it from your order. (3) If you have ordered two identical books, we will cancel the duplicate copy from your order.

 

 

Textbook Rentals

What's the difference between In-Store and Online rentals?

Online rentals must be ordered online and will ship directly to you from our rental partner.  Free delivery usually takes 3-5 business days, although expedited shipping is available for a fee.  When you rent online, you may choose how long you would like to rent the book.  When it's time to return them, you can use your free return label to ship them back.

If you choose to rent your book in the store, you can grab the book you want off the shelf and start renting immediately.  Store rentals are generally done for one full semester. When it's time to return your store rental, you should bring it back to the Co-op.

Rental prices and availability will be different in store and online.

 

Can I look up your in-store rental pricing on your website?

At this time, store rental pricing is only available at the store.

 

My rental welcome is from Sidewalk rentals, what is that?

We have partnered with Sidewalk to provide the best options for online rentals. If you rent your books online, you'll be checking out from our secure partner site powered by Sidewalk. You can log into our partner site at any time to see when your rental is due back.

 

How can I find out when my rental is due?

For online rentals, visit our rental partner site here to log into your account and see when your rentals are due back.

If you have rented your books in the store, you can consult your confirmation emails or contact us at 1-800-255-1896, Option 4 to find out which store-rentals must be returned to the store.

Where do I return my rental?

For in-store rentals, you may bring them back to the Co-op and drop them at the HelpDesk on the Academic Floor.

Online Sidewalk rentals come pre-packaged with a return envelope and a USPS label.  You may either mail them back to sidewalk yourself or drop it off (fully packaged) at the HelpDesk on the Academic Floor of the Main Co-op.

 

How long can I keep my rental?

With online rentals, you can choose the length of time you wish to rent your book (anywhere from 32-365 days).  In-store rentals will be rented for the length of the semester.

 

Can I highlight in my rental?

Yes, an acceptable amount of highlighting is allowed - don't go overboard! Book must be in saleable condition upon return.

 

What do I need to rent my books in the store?

A valid photo ID and a credit card.

 

Do I have to be a UT student to rent my books from you?

No! We're happy to rent to anyone - all you need is your photo ID.

 

Are rentals eligible for the rebate program?

Rentals are not eligible for the rebate program.

 

Can I use my rebate or gift card to pay for my rental?

For both in-store and online rentals, you must pay with a credit card to secure the transaction. Unfortunately we cannot accept gift cards or rebate cards at this time for textbook rentals.

 

If I rent my books online, can I pick them up at the store?

Unfortunately, we do not provide an option for in-store pickup for Sidewalk rented books at this time.

 

Can I extend my rental?

For In-store rentals, there are unfortunately no extensions available. If you wish to keep the book beyond the due date, your best option is to buy out the book by paying the diferrence between the rental and retail price.  There will be a 10% buyout fee in addition to this.

For Online Sidewalk rentals, you can extend 15 or 30 days, or re-rent the book at a stellar discount.

 

I don't want my rental anymore, how long do I have to return it?

Our in-store rentals follow the same return policy as purchasing a book. Check out our store return policy. For online rentals, you have 21 days from the date ordered to return the book to Sidewalk for a full refund.

 

Can I return my rental early for credit?

No credits are issued if a rental is returned before its due date.

 

Does rental pricing change?

Yes, rental prices can and will change as the semester progresses.

 

What happens if I don't turn in my rental on time?

For In-store rentals, if your book is not returned on time, you will automatically be charged the difference between the rental price and the new book price plus a 25% fee and own the book outright.


For Online Sidewalk rentals, if your book is not returned on time, you will be charged for a 15-day extension.  If you have not returned your book by the end of the 15-day extension, you will be charged the difference between the rental price and the new book price and own the book outrigh.

 

 

Textbook Buybacks

When should I sell my books back?

During finals is the best time of year for selling your books - that's when the Co-op is buying books to fill up our shelves. Typically, we pay the highest prices for books being used for a class in the coming semester. Pricing will vary throughout the year, right before classes begin is another time to check buyback prices.

 

How much are my books worth?

Typically, if we're buying the book back to sell in an upcoming semester, we'll buy the book for 50% of the new book price, whether you bought it new or used. If the book is not being used at UT again or if we've reached our quota, we'll often buy your book back for a wholesaler, which is typically a lower price. Drop by the store to check our current Buyback prices.

 

Is there a limit on how many books you buy each semester?

Yes, there are limits. Be sure to hurry back after your finals so you can beat your classmates selling the same book back to us.

 

Can I sell back books that I didn't buy at the Co-op?

Yes! You can sell your books back to us, no matter where you bought them!

 

What do I need to sell my books?

Just a student ID.

 

What kind of condition should my books be in for buybacks?

We cannot buy books back if they have spine damage, water damage, missing pages or excessive highlighting or writing.

 

Can I sell my iClicker back?

Yes! (Must include working batteries)

 

How are buyback prices determined?

If your book is adopted to an upcoming course at UT, we are usually buying the books back for our own inventory. For these, we typically offer 50% of the new book price, no matter what condition you bought it in. If the book is not being used again, we are usually buying it back for a wholesaler or other book vendor. Pricing for these books can vary.

 

 

Faculty Textbook Information

Why do I need to submit my book adoption to the Co-op?

The University has partnered with the Co-op to make sure UT is complying with a federal law that mandates required course material information be available to students at least 30 days prior to the start of class. The Co-op compiles all the course information and makes it available to the students on the UT Direct website. The booklist is also available to other bookstores.

 

What information do I have to submit for my class?

You should submit any and all required materials –textbooks, course packets (even those available at other stores), access codes, iClickers, school supply items, etc. If the item is not available at the Co-op, it will still be listed in the textbook list for students to see.

 

What if I do not have any required materials for my course?

Please log into the Adopt system and flag “No Books Required” – this will change the message to students from “No information available” to “Your professor has indicated that no books are required.” This will most likely reduce your call and email volume from students with questions.

 

Why am I receiving emails from the Co-op requiring me to adopt a textbook?

The University sends a data feed to the Co-op’s adoption system. If you have been added as a professor to a course at UT, you will automatically receive a welcome email asking for your book adoption. If you feel this email is being sent in error, reach out to us and we will try to troubleshoot it.

 

Why are you asking for book information so early?

Having textbook information submitted early greatly helps the Co-op, yourselves, and most importantly your students!  The more advance notice we get, the more time we have to research and source books to get the highest quality at the lowest possible cost in the earliest timeframe.  This also means we can buy back more books at a higher price (up to 50% of the new price!) from students, particularly during Fall and Spring finals when many are about to leave Austin.  In doing so, we are also able to fully stock your books early enough to make them available for students eager to get cracking in your class!

 

I need to turn in my book adoption, but I haven’t received a welcome email.

Our adoption system is not quite real-time yet, if you haven’t received a welcome email, you can log into the adopt system and create your own login, or you can reach out to our Textbook Office staff to set up a login for you.

 

Do I need to request a clicker for my course?

Yes, please! Use our adoption system to indicate what type of clicker you need. We order clickers based on how many classes are using them – last minute adoptions usually cause us to sell out, which can be stressful for students.

 

Can I request non-textbook materials for my course?

Yes! Definitely! You can also contact Soraya, our Art & Supplies buyer, at soraya@universitycoop.com to create a custom course supply kit for your course or to make sure the Co-op stocks any required materials for your course.

 

How can I obtain a desk copy of my book?

You may request a desk copy of your book directly from your publisher or their local rep. If your desk copy will not arrive in time for class, you can purchase a book from us and we will give you extended return privileges.

 

I received a notice saying my book was not available, but I can find it on other websites. Why can’t the Co-op get this for my students?

We source our books from student buybacks, wholesalers, publishers, and other distributors. Sometimes, books might be for sale on places like Amazon.com from individual re-sellers. This availability is limited and has unpredictable pricing.

 

How does the Co-op decide how many books to order?

We use a variety of information to determine how many books to order each semester; estimated enrollment, previous enrollment and sales, and class history. We are constantly reviewing inventory to re-order as rapidly as possible.