Covid-19 Updates





STORE INFORMATION

+Updated: 3/20/20
  • As the Coronavirus situation continues to evolve, the safety of our customers and staff remains our top priority. In acknowledgement of the current health crisis,we are temporarily closing our main store in Austin starting Saturday March 21st, during which time we’ll be supporting our full time employees with continued pay and benefits.


    The Co-op has supported students, faculty, and staff at the University of Texas at Austin for 125 years, and we couldn’t do it without our customers, alumni, and fans. We are so grateful for your continued support through these unprecedented times, and we welcome your business now at Universitycoop.com and look forward to seeing you again in store when it is safe to re-open.


    For students with textbook rentals, please watch our website for up to date information on how we’ll be supporting you during the transition to online classes. For those with questions about graduation and regalia, please visit our graduation page for up to date information as well. Faculty, for course materials needs, help with digital materials, or other support please reach Michael Kiely at textbooks@universitycoop.com.


    Stay Healthy and Hook ‘Em,

    The Co-op Team

+ArchiveD: 3/18/20
  • Dear Customers,


    We want to let you know that the University Co-op is open for business to serve our students and community, with a commitment to the health of our staff and customers.


    Like many others, we’re taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take, and we have taken those measures. As a result of this information, we have increased the frequency and rigor of the cleaning of our stores and offices, including, but not limited to, the regular sanitation of all doors and door knobs, banisters, countertops, in-store point-of-sale stations, and credit card pin pads.


    We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk.


    If you don't feel well, or choose not to visit one of our stores, of course we are ready to serve you at universitycoop.com.


    We’re actively monitoring the situation with the health of our community and staff as a top priority. Please visit universitycoop.com for the most up-to-date information on store hours and shipping.


    We appreciate your support of our mission to support students, faculty, and staff.


    Stay Healthy and Hook ‘Em,


    Cheryl Phifer

    President and CEO, University Co-op

    BBA Finance, The University of Texas at Austin '83


IN-STORE PICKUP

+Updated: 3/23/20
  • We apologize for any inconvenience we have caused. Please understand that our actions were done in an abundance of care for our customers and employees.


    If you have an order that was slated to be picked up from our main store location we are more than happy to ship your order directly to you.


    Please EMAIL us at weborder@universitycoop.com with the following information:


    • Sales order #

    • Confirm/Provide the best billing address for delivery(please no PO Box addresses).


    We will do our best to ship these orders out by Fri(3/27).


    If you no longer need the order please contact customer serivce.


    Live Customer Service Hours:

    • Monday – Friday, 12pm – 5pm

    • weborder@universitycoop.com

    • 800-255-1896 option 2


    • Thank you for your support through unprecedented time and we will continue to make every effort to satisfy our customer’s needs during this time.


RETURNS & EXCHANGES

+Updated: 3/21/20
  • We are asking customers to hold onto all returns and exchanges until we re-open for business. We are unable to accept deliveries at this time. If you’d like our customer service team to contact you and provide a UPS shipping label once we’re able to accept returns/exchanges by mail, please email weborder@universitycoop.com with your order details. We apologize for the inconvenience.


SHIPPING

+Updated: 3/20/20
  • Due to a reduced staff online orders may have some delay. We’re on a reduced operation schedule and will expect orders to take up to 5 days to ship out. We appreciate your patience and your support during this time.


CUSTOMER SERVICE

+Updated: 3/20/20
  • Due to a reduced staff there could be longer than expected delays in customer service response times. Thanks for your continued support and understanding.


    Live Customer Service Hours:

    • Monday – Friday, 12pm – 5pm

    • weborder@universitycoop.com

    • 800-255-1896 option 2


TEXTBOOK RENTALS

+Updated: 3/20/20
  • With The University of Texas's change to online courses and the closure effective 3/21, we are working to develop a process to continue to support students with rental books outstanding. While we are finalizing plans, please note your following options,


    Option 1: Buy out your rental


    How much will it cost?

    Textbook Retail Price - Rental Fee = Buyout Cost!


    Sounds great! How do I get started?

    Contact customer service via email hello@universitycoop.com or call (800) 255-1896. Please include the name and email address you used for your rental along with the title of the book you would like to buyout. Note – We’re operating on reduced customer service hours: M-Fri 12p – 5pm. We will get back to you as soon as possible and thank you for your patience!


    Option 2: I want to return my rental book


    For now, please keep your books! Do NOT ship books back to us as the store is temporarily closed. We will be in touch with information about how to return rentals very soon; in the mean time, just hold on to your books until further notice.



DIGITAL COURSE MATERIAL

+Updated: 3/20/20
  • In light of the recent COVID-19 outbreak, we're working hard to support you in the changing environment


    We just wanted to let you know, that you have rented books this semester. Some of your current rental books are available for FREE from our digital book provider, Vital Source 🡢 bookshelf.vitalsource.com


    If you decide to use a free digital book instead of your rented physical book, you’re welcome to return the book before you leave town.