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Ordering, Shipping and Returns FAQs

Textbook FAQs

Rebate FAQs

Graduation FAQs

Invitations & Announcement FAQs

Diplomas & Diploma Frames FAQs

Faculty Textbook FAQs




Shipping Policies

We want our customers to receive their Longhorn gear as quickly as possible! Most orders will ship out within 24 hours. Priority shipping orders placed by Noon CST will ship out the same day. We’ve got a few items that may take a little longer – they will be noted on the website.


Holiday Shipping |Shipping Options | International Shipping Options | Military Shipping Options | Shipping FAQs

We Proudly Ship UPS

  • You’ll receive UPS tracking information for your order as soon as it ships
  • UPS delivers Monday through Friday.
  • Please use a physical shipping address on your order.
  • You can sign up for UPS My Choice (free!) and receive text message delivery notices, change your address, or schedule your delivery time!

Shipping Options

Are you a Longhorn in a hurry? Call or Live Chat with us to find out the best shipping option for you!

Shipping Method


Estimated Delivery Time & Notes




In Store Pickup

  Only available at our Main Austin location.   Free!!

Standard UPS Ground*


Check out our UPS Time in Transit map to estimate how long it will take to reach you. These orders will typically ship out in 24-48 hours.

Shipping promotions may change rates.


$5.99, or FREE* with $100.00 purchase.

*Free Shipping does not apply to textbook orders. Other Exclusions may apply

UPS 2nd Day Air

  Guaranteed to be delivered in 2 business days (Monday through Friday) if you order by 12pm CST. Ships the same day  

Only $14.99

UPS Overnight, guaranteed by End of Day

  Guaranteed to be delivered by end of day the following business day (Monday through Friday) if you order by noon CST. Ships out same business day.    Only $24.99

*Not available in Alaska & Hawaii. These orders will be automatically upgraded for 2nd day air and the shipping fee adjusted accordingly before the order is processed.

**This service is not available in all areas. We may contact you after your order is submitted.

***The location of delivery or size/weight of the shipment can cause this rate to increase. If this occurs a customer representative will contact you to quote a price before processing the order.


We also offer FREE returns!

If you aren’t satisfied with your order, we’ll provide you with a FREE UPS return label to send your order back to us. Just give us a call or view for more information.



International Shipping Options

We are excited to announce that we have partnered with a trusted third-party company, International Checkout, to ship orders internationally. Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. Your items will be transferred to our International Checkout website for processing and payment.

Once your order is submitted on our International Checkout website, the Co-op will ship your items to the International Checkout facility, they will inspect them, then ship them overseas to you.

  • More payment options for you: International credit cards, PayPal, or even bank transfers. 
  • You can quickly calculate (and pre-pay, if desired) import duties and taxes for your orders.

Once your order is submitted through International Checkout, you'll be able to check your order status on the International Checkout website. 

Some items are not available to ship internationally (this includes textbooks, chocolate, and fragrances). Shipping costs and timelines will vary based on your location and order, add your items to your cart and click International Check-out to find out your options.


Military Shipping Options

For our military fans – we are happy to ship to APO & FPO addresses at our UPS Ground flat shipping rates. These orders will ship out via the USPS Priority Mail service, and won’t have tracking information. Transit times vary depending on the international region the order is shipping to. 

  • Middle East regions: Typically 7-13 business days.
  • All other regions: Typically 7-9 business days.


Our Most Frequently Asked Questions

How long will my order take to arrive?

We try to ship all orders within 24 hours, after that, it depends on your shipping option. Most orders shipping to Texas arrive within a day or two with even our most basic shipping option. If you need your order by a specific date, call or Live Chat with us and we can recommend the best shipping service for you.


Can I pick up my order in the store?

We offer store pick-up at our Austin store location. Select Main Store Pickup on the final checkout page. At this time, we do not offer store pick-up at our branches outside our Main Austin location.


If my item is on backorder, will I be charged shipping twice?

Definitely not! You will only be charged for shipping fee per order.


Do you require a signature?

Our packages are not shipped with a signature required; however, your local UPS driver may require a signature.


Do you deliver to dorms on campus?

We offer a free delivery service to Callaway Dorm, 26 West Apartments, and Castillian Dorm, just select “Callaway Dorm Delivery,” "26 West Apartment Delivery," or “Castillian Dorm Delivery” at checkout. For all other dorms, you can choose UPS Ground and have your order shipped to your dorm address.


Visit our FAQ section for more information