Returns


Fast and easy returns ...for FREE!

Contact us for a free UPS return label.

All returns with a receipt will be issued back to the original payment method.





RETURN POLICIES


Return Policy as of 4/22/2020

COVID-19 Extended Return Policy: Clothing and souvenirs purchased 3/1/19 and later may be returned through 6/31/20 for a full refund with a receipt as long as the items are in original condition with tags attached. Items without a receipt will be refunded back to a store gift card. All Graduation regalia sales made after 4/1/20 are final sale.

Non-Refundable Merchandise

All Face Masks and Face Coverings are non-refundable.

Film, chemicals, and photography paper are non-refundable.

If the purchase was paid for with a check over $100, a cash refund may be issued 10 business days after the original purchase was made.


Textbook Return Policy

Software, opened access codes, and other licensable media are non-refundable.

Spring & Fall Semesters

Textbooks purchase from the Co-op, or rented in the store, in original, re-saleable condition may be returned for a full refund through the 5th class day of each semester. All sales are final after the 5th class day.

Add/Drop Exception: Textbooks may be returned until the 12th class day if proof of Add/Drop for the course is presented.

Online Order Exception: Online orders may be returned for a full refund on the date the order is picked up. The date will be indicated on the receipt.

Summer Semesters

Textbooks purchased from the Co-op, or rented in the store in original, re-saleable condition may be returned for a full refund through the 2nd class day of each semester. All sales are final after the 2nd class day.

Add/Drop Exception: Textbooks may be returned until the 4th class day if proof of add/drop for the course is presented.

Online Order Exception: Online orders may be returned for a full refund on the date the order is picked up. The date will be indicated on the receipt.


School & Art Supply Return Policy

Unopened school and art supplies may be returned within 30 days of purchase with a receipt. Film, chemicals, and photography paper are non-refundable. School supply kits required for courses may be returned by the Add/Drop dates of that semester or within 2 days of purchase.


Electronics Return Policy

Unopened electronic merchandise may be returned within 30 days of purchase with a receipt.


Graduation Return Policy

As of April 1 2020 all graduation regalia will be final sale, and is not eligible for return or exchange. All graduation regalia purchased before 4/1/20 and in original packaging (unworn, unopened bag) is eligible for return for store credit only.

Customized invitations or announcements cannot be cancelled or refunded once the order is submitted. Bachelor’s and Masters regalia items are not eligible for a refund after the first commencement ceremony has begun each semester. Purchased doctoral regalia is not eligible for a refund once the order is submitted. Diploma frames must be in original packaging to be eligible for a refund.

In consideration of current COVID-19 measures, Doctoral Regalia Return has been extended to June 15, 2020. Additional safety measures may be required for gown returns which will be communicated as available.


Gifts

Gifts may be returned with a gift receipt in store or shipped back.


Damaged or Defective Items

Contact us and we’ll correct it ASAP!