Return Policies

Fast and easy returns ...for FREE!*

Contact us for a free* UPS return label. Approved returns must use provided return label.

*Oversized items (shipments weighing 25 lbs. or more) are not included in free returns. Any associated return shipping costs will be deducted from the refund amount for these items.All returns with a receipt will be issued back to the original payment method.

General Return Policy


You can return most items for a refund or store credit within 30 days of purchase including unopened electronics. Item requires receipts, tags, and original condition to be accepted. Gifted items without a receipt will be issued onto a store credit. Check purchases will be issued onto a store credit. All store credits are issued in the form of a gift card. Gift cards can not be reissued if lost or stolen. Original cash purchases are only refunded as cash in store.

Non-Refundable Merchandise

Face Masks, Face Coverings PPE Kits and Face Mask Filters
Graduation regalia, yard signs and invitations
Clearance items
Gift Cards
Special Ordered Items
Customized items
Fundraising items (e.g. The Iris Coloring Book)

Damaged or Defective Items

Contact us within 10 days of receipt. We will need to make it right quickly!

School & Art Supply Return Policy

Unopened school and art supplies may be returned within 30 days of purchase with a receipt. School supply kits required for courses may be returned by the Add/Drop dates of the semester.

Textbook Return Policy


Fall & Spring Semesters: Textbooks purchased from the Co-op, in original, re-saleable condition (including shrink-wrap) may be returned for a full refund through the 5th class day of the semester. All sales are final after the 5th class day including online orders. All orders placed after the 5th class day are considered final sale regardless if picking up or shipping to an address.

Summer Semesters: Textbooks purchased from the Co-op, in original, re-saleable condition (including shrink-wrap) may be returned for a full refund through the 2nd class day of the semester. All sales are final after the 2nd class day including online orders. All orders placed after the 2nd class day are considered final sale regardless if picking up or shipping to an address.

Online Pick up Orders:

All orders placed on or before the 5th class day are refundable at the time of pick up.

Online Shipped Orders:

Shipped textbook orders are returnable within the first 5 days of receipt. Contact customer service for a return label within the first 5 days of receipt. Approved returns must be shipped within 5 days of label creation. Any return shipped after the 5-day period will not be refunded. We will be happy to return your books to you at your expense.

Add/Drop Exception:

Textbooks may be returned until the 13th class day with proof of Add/Drop for the course. Online Shipped orders must request a refund by the 13th class day with proof of Add/Drop by contacting customer service for a return label. Approved returns must be shipped within 5 days of label creation. Any return shipped after the 5-day period will not be refunded. We will be happy to return your books to you at your expense.

Opened/Exposed access codes, and opened CD/DVD media are non-refundable.