Returns
Fast and easy returns ...for FREE!
Contact us for a free UPS return label.
All returns with a receipt will be issued back to the original payment method.
RETURN POLICIES
Extended Holiday Returns:
Clothing and souvenirs purchased 11/1/19 and later may be returned through 1/31/20 for a full refund with a receipt as long as the items are in original condition with tags attached. Items without a receipt will be refunded back to a store gift card.
Clothing & Souvenirs Return Policy
Clothing and souvenirs in original condition and with original tags attached may be returned within 30 days of the date of purchase with receipt.
If the purchase was paid for with a check over $100, a cash refund may be issued 10 business days after the original purchase was made.
Textbook Return Policy
Software, opened access codes, and other licensable media are non-refundable.
Spring & Fall Semesters
Textbooks purchase from the Co-op, or rented in the store, in original, re-saleable condition may be returned for a full refund through the 5th class day of each semester. All sales are final after the 5th class day.
Add/Drop Exception: Textbooks may be returned until the 12th class day if proof of Add/Drop for the course is presented.
Online Order Exception: Online orders may be returned for a full refund on the date the order is picked up. The date will be indicated on the receipt.
Summer Semesters
Textbooks purchased from the Co-op, or rented in the store in original, re-saleable condition may be returned for a full refund through the 2nd class day of each semester. All sales are final after the 2nd class day.
Add/Drop Exception: Textbooks may be returned until the 4th class day if proof of add/drop for the course is presented.
Online Order Exception: Online orders may be returned for a full refund on the date the order is picked up. The date will be indicated on the receipt.
School & Art Supply Return Policy
Unopened school and art supplies may be returned within 30 days of purchase with a receipt.
Film, chemicals, and photography paper are non-refundable.
School supply kits required for courses may be returned by the Add/Drop dates of that semester or within 2 days of purchase.
Electronics Return Policy
Unopened electronic merchandise may be returned within 30 days of purchase with a receipt.
Graduation Return Policy
As of April 1 2020 all graduation regalia will be final sale, and is not eligible for return or exchange. All graduation regalia purchased before 4/1/20 and in original packaging (unworn, unopened bag) is eligible for return for store credit only.
Graduation merchandise in original condition & packaging may be returned with a receipt for store credit.
Customized invitations or announcements cannot be cancelled or refunded once the order is submitted.
Bachelor’s and Masters regalia items are not eligible for a refund after the first commencement ceremony has begun each semester.
Purchased doctoral regalia is not eligible for a refund once the order is submitted.
Rented doctoral regalia may be returned for store credit if the graduation department is notified at least 2 weeks before the first commencement ceremony.
Diploma frames must be in original packaging to be eligible for a refund.
Gifts
Gifts may be returned (with a gift receipt?) in store or shipped back.
Damaged or Defective Items
Contact us and we’ll correct it ASAP!