Covid-19 Updates



Curbside pick up is now available. Click here for more information.


The University Co-op will open to the public on Friday, May 8 in accordance with recommendations from government officials. Click here for store hours.


As of April 1 2020 all graduation regalia will be final sale, and is not eligible for return or exchange.

All graduation regalia purchased before 4/1/20 and in original packaging (unworn, unopened bag) is eligible for return for store credit only.



STORE INFORMATION

+Updated: 5/7/20
  • The University Co-op will open to the public on Friday, May 8 in accordance with recommendations from government officials. We are following all recommended guidelines for reopening including:


    - Limiting the amount of people in the store at one time
    - Installing plexiglass at the registers
    - Asking our employees and customers to wear a mask while in the store and wash or sanitize their hands frequently
    - Adjusting lines and fixtures to allow for physical distancing
    - Regularly wiping down high-touch surfaces

+Archived: 4/21/20
  • University Co-op will start shipping orders next week (April 27), and has re-opened graduation regalia for ordering as of today (April 21). Shipping may be slower than usual, but we’ll make every effort to get orders out quickly.


    Please note, the Co-op is open for online orders only, and the Co-op store remains closed until further notice.

+Archived: 3/23/20
  • We’re temporarily closing all stores, website, shipping, and office operations due to COVID-19.


    In consideration of self isolation, we are ceasing all operations. Web orders will not be processed or shipped until such time as we are able to resume operations.


    We'll miss the students, alumni, and fans during this temporary closure and look forward to seeing everyone again when we can safely reopen


    We appreciate your support over the last 125 years and we’re looking forward to getting started on the next 125 years when this is all done!


    Stay Healthy and Hook ‘Em,

+Archived: 3/20/20
  • As the Coronavirus situation continues to evolve, the safety of our customers and staff remains our top priority. In acknowledgement of the current health crisis,we are temporarily closing our main store in Austin starting Saturday March 21st, during which time we’ll be supporting our full time employees with continued pay and benefits.


    The Co-op has supported students, faculty, and staff at the University of Texas at Austin for 125 years, and we couldn’t do it without our customers, alumni, and fans. We are so grateful for your continued support through these unprecedented times, and we welcome your business now at Universitycoop.com and look forward to seeing you again in store when it is safe to re-open.


    For students with textbook rentals, please watch our website for up to date information on how we’ll be supporting you during the transition to online classes. For those with questions about graduation and regalia, please visit our graduation page for up to date information as well. Faculty, for course materials needs, help with digital materials, or other support please reach Michael Kiely at textbooks@universitycoop.com.


    Stay Healthy and Hook ‘Em,

    The Co-op Team

+Archived: 3/18/20
  • Dear Customers,


    We want to let you know that the University Co-op is open for business to serve our students and community, with a commitment to the health of our staff and customers.


    Like many others, we’re taking guidance from the CDC, which recommends regular cleaning as one of the most important preventive measures we can take, and we have taken those measures. As a result of this information, we have increased the frequency and rigor of the cleaning of our stores and offices, including, but not limited to, the regular sanitation of all doors and door knobs, banisters, countertops, in-store point-of-sale stations, and credit card pin pads.


    We have shared specific instructions with our employees on the importance of washing their hands and staying home if they feel sick or are returning from an area of the world identified as posing a coronavirus-related risk.


    If you don't feel well, or choose not to visit one of our stores, of course we are ready to serve you at universitycoop.com.


    We’re actively monitoring the situation with the health of our community and staff as a top priority. Please visit universitycoop.com for the most up-to-date information on store hours and shipping.


    We appreciate your support of our mission to support students, faculty, and staff.


    Stay Healthy and Hook ‘Em,


    Cheryl Phifer

    President and CEO, University Co-op

    BBA Finance, The University of Texas at Austin '83


CURBSIDE PICKUP

+Updated: 4/29/20
  • Curbside pick up is now available. Please visit our Stores page for more information.


IN-STORE PICKUP

+Updated: 3/23/20
  • We have temporarily closed our Store Locations, online operations, and offices. Online orders slated for Main Store Pickup will not be available for pickup or shipping until we re-open for business.


RETURNS & EXCHANGES

+Updated: 4/22/20
  • COVID-19 Extended Return Policy:


    Clothing and souvenirs purchased 3/1/19 and later may be returned through 6/31/20 for a full refund with a receipt as long as the items are in original condition with tags attached. Items without a receipt will be refunded back to a store gift card. All Graduation regalia sales made after 4/1/20 are final sale.


    Please note, returns may take an extended time (up to 21 days) to be refunded to accommodate safety protocols and limited operational hours. We appreciate your patience.

+Archived: 4/14/20
  • Textbook Rental Returns

    The deadline to return rented course materials from the Co-op has been extended. We’ll reach out to you in the next month with information on how to return your rented textbooks. Please hold onto your textbooks until then. Do not mail your rented textbooks back to the Co-op at this time.


    We are asking customers to hold onto all returns and exchanges until we re-open for business. We are unable to accept deliveries at this time. If you’d like our customer service team to contact you and provide a UPS shipping label once we’re able to accept returns/exchanges by mail, please email weborder@universitycoop.com with your order details. We apologize for the inconvenience.


SHIPPING

+Updated: 3/23/20
  • We have temporarily closed our online operations. Online orders placed after 3/23 at noon will not be shipped until we are able to re-open for business.

+Archived: 3/20/20
  • Due to a reduced staff online orders may have some delay. We’re on a reduced operation schedule and will expect orders to take up to 5 days to ship out. We appreciate your patience and your support during this time.


CUSTOMER SERVICE

+Updated: 3/20/20
  • Due to a reduced staff there could be longer than expected delays in customer service response times. Thanks for your continued support and understanding.


    Live Customer Service Hours:

    • Monday – Friday, 12pm – 5pm

    • weborder@universitycoop.com

    • 800-255-1896 option 2


TEXTBOOK RENTALS

+Updated: 5/11/20
  • Textbook Rental Returns

    The deadline to return rented course materials from the Co-op has been extended to May 30, 2020.


    Please see the textbooks page with your rental return options



+Archived: 4/14/20
  • Textbook Rental Returns

    The deadline to return rented course materials from the Co-op has been extended. We’ll reach out to you in the next month with information on how to return your rented textbooks. Please hold onto your textbooks until then. Do not mail your rented textbooks back to the Co-op at this time.


    With The University of Texas's change to online courses and the closure effective 3/21, we are working to develop a process to continue to support students with rental books outstanding. While we are finalizing plans, please note your following options,


    Option 1: Buy out your rental


    How much will it cost?

    Textbook Retail Price - Rental Fee = Buyout Cost!


    Sounds great! How do I get started?

    Contact customer service via email hello@universitycoop.com or call (800) 255-1896. Please include the name and email address you used for your rental along with the title of the book you would like to buyout. Note – We’re operating on reduced customer service hours: M-Fri 12p – 5pm. We will get back to you as soon as possible and thank you for your patience!


    Option 2: I want to return my rental book


    For now, please keep your books! Do NOT ship books back to us as the store is temporarily closed. We will be in touch with information about how to return rentals very soon; in the mean time, just hold on to your books until further notice.



TEXTBOOK BUYBACKS

+Archived: 4/16/20
  • Textbook Buybacks


    We've partnered with MBS' Textbook Exchange and Nebraska Book Company's Virtual Sellback to offer a mail-in buyback option for purchased textbooks. We've also partnered with Resero Virtual Buyback which has a retail component.


    To sell back your books, locate the 13-digit ISBN number printed on the back of the book or in the front cover on the copyright page. The 13-digit number will start with 978.


    Enter the ISBN into the search function on one of our partners’ websites to get pricing, and select the books you want to sell back. You'll get a free pre-paid shipping label emailed to you or will be given more information on where to drop off your books. Ship your books or drop them off with at the location provided and you'll be paid from our partners once your books are received.


    You can sell your books back at any time.


    Note: Check to make sure that you're books are purchased and not rented. Rental books will need to be returned to the store you originally rented them from.


    Click here for MBS Textbook Exchange, click here for Nebraska Book Company Virtual Sellback, or click here for Resro Virtual Buyback.


    Please note: these are third party sites and have their own policies on the buyback process.



FREE DIGITAL COURSE MATERIALS

+Updated: 3/20/20
  • In light of the recent COVID-19 outbreak, we're working hard to support you in the changing environment.


    Our digital educational materials partner VitalSource is offering a wide selection of ebooks for FREE through May 25th, check availability at bookshelf.vitalsource.com with your @utexas.edu email address. Once logged in, click the "explore" tab to look for your books.


    If VitalSource does not have your book available for free, you can enter in your class information to see if we have an ebook version available for purchase or rent.


    If you decide to get a free digital book instead of your rented physical book, you’re welcome to return your rental. Check the "Textbook Rentals" area above for details.



GRADUATION

+Updated: 4/21/20
  • University Co-op will start shipping orders next week (April 27), and has re-opened graduation regalia for ordering as of today (April 21). Shipping may be slower than usual, but we’ll make every effort to get orders out quickly.


    Please note, the Co-op is open for online orders only, and the Co-op store remains closed until further notice.

+Archived: 3/31/20
  • As of April 1 2020 all graduation regalia will be final sale, and is not eligible for return or exchange.

    All graduation regalia purchased before 4/1/20 and in original packaging (unworn, unopened bag) is eligible for return for store credit only.


    Customized invitations or announcements cannot be cancelled or refunded once the order is submitted. For reprint options please contact Signature Announcements at 1-888-830-8305 or CustomerService@SignatureA.com.


    If you have questions regarding your recently purchased doctoral regalia please contact Oak Hall at 1-800-456-7623 or webdept@oakhalli.com


    Rented doctoral regalia may be returned for store credit if the graduation department is notified at least 2 weeks before the first commencement ceremony.


    Diploma frames must be in original packaging to be eligible for a refund.