+What are your hours of operation?
Please visit our Store & Hours page for more information.
+WHAT IS YOUR ADDRESS?
AUSTIN: 2246 Guadalupe St., Austin, TX 78705
ART+SUPPLY: 2246 Guadalupe St., Austin, TX 78705
PLANO: 5800 Legacy Rd, Ste. C7, Plano, TX 75024
+WHAT IS YOUR PHONE NUMBER?
+WHAT IS YOUR EMAIL ADDRESS?
+DO YOU HOST EVENTS IN YOUR STORE?
Please reach out to email@example.com for more info on event.
+WHERE DO I GET INFO ABOUT RENTING A SPACE FOR A FOOD TRUCK?
Please email firstname.lastname@example.org for more information on the Food Court.
+DO YOU OFFER DONATIONS
The University Co-op is a 501(c)(3) charitable organization benefitting the current students, faculty, and staff of the University of Texas at Austin, and as such, we limit our giving to directly support those beneficiaries. Donations can be requested here.
+Texas Exes Funding
We provide a 5% discount for texas exes life members. We also extend an additional discount for select chapter fundraiser needs. Chapter leaders, click here to request your chapter fundraiser discount.
+HOW CAN I CHANGE MY ORDER?
Email our team at email@example.com. We can make changes to orders as long as they haven’t shipped.
+WHERE DO I TRACK MY ORDER?
Orders shipped to physical addresses will be emailed tracking information from UPS. Unfortunately tracking information isn’t available to orders shipped to PO boxes.
+How fast will my order be ready for pick up in store?
Orders are usually ready for pick up within 48 hours. You’ll receive an email as soon as it’s ready for pick up.
+Where do I pick up my order if I selected in store pick up at check out?
Orders to be picked up in store are available at the weborder pick up counter on the Academic Floor of the Austin location.
+What credit cards do you accept?
We accept Visa, American Express, Mastercard, and Discover.
+Do you ship internationally?
Not at this time.
+What are your shipping policies and rates?
Check our ordering and shipping page for information about shipping policies?
+Do you ship to PO Boxes?
We do ship to PO boxes with a few exceptions. Drop ship items and special order items cannot be shipped to PO Boxes.
RETURNS & EXCHANGES
+How can I return or exchange an item?
+Can I return my graduation cap and gown??
As of April 1, 2020 all graduation regalia will be final sale, and is not eligible for return or exchange.
All graduation regalia purchased before 4/1/20 and in original packaging (unworn, unopened bag) is eligible for return for store credit only.
COUPON TERMS + CONDITIONS
+Expand to see coupon terms + conditions
Only one coupon or discount may be used per transaction.
Coupons may not be applied towards sale or promotion items unless specifically noted in the coupon details.
Coupons will expire 11:59pm CST on the expiration date stated on the coupon or promotion.
The following items are NOT eligible for coupons or promotions unless otherwise specified in the terms of the coupon (note: these terms differ for member coupons and offers, for member coupon terms click here)
• Gift Cards
• Course Materials, including:
Digital books + course materials
• Select school & art supplies
• Graduation items
• Fine jewelry, including Seiko brand watches
• Yeti brand items
• Peter Millar brand items
• Tommy Bahama brand items
• Vineyard Vines brand items
• Drop ship items
• Fundraising items, such as:
Student Government Boots/Lucchese Boots
Allen Edmonds dress shoes
Texas Style Commencement Souvenirs
Shipping promotion terms:
• Shipping promotions are only eligible within the contiguous 48 states.
• The following items are not eligible for any free or discounted shipping promotions:
Oversized items that have a special shipping surcharge affiliated with them
Coupons + offers are subject to change at any time
Coupons are not valid for previous purchases
Offers are limited to stock on hand, no rain checks
Other exclusions may apply
Cannot be combined with any other discount
One coupon per person
One coupon per transaction
No cash value
Coupon must be surrendered at use
For any questions, contact customer service
+How do I purchase books?
For textbook information, visit our textbook page.
+Where do I get my cap and gown for graduation?
Check out our graduation page for info on caps + gowns.
+How do I become a student board member?
Information on student board member elections can be found here.
+How do I get a course kit for my students?
Custom course kit info can be found here.
+How do I create a custom course packet for my students?
Information about custom publishing can be found here.
+Where do I submit my textbook adoptions for the upcoming semester?
+How do I apply for a job at the Co-op?
All open positions are listed on the employment page.