Frequently Asked Questions
While many college bookstores are operated by for-profit corporations, The University Co-op is an independent 501(c)(3) non-profit and operated by a board of directors comprised of students, faculty, and staff at The University of Texas at Austin.
What are your hours of operation?
Please visit our Store & Hours page for more information.
What is your address?
2246 Guadalupe Street, Austin, Texas 78705
What is your phone number?
Toll-Free: (800) 255-1896 Main Store:(512) 476-7211
What is your email address?
+Non-proft Funding and Partnerships
Do you offer donations?
The University Co-op is a 501(c)(3) charitable organization benefitting the current students, faculty, and staff of the University of Texas at Austin, and as such, we limit our giving to directly support those beneficiaries. Donations can be requested here.
Do you offer Texas Exes discounts or chapter discounts?
We provide a 5% discount for texas exes life members. We also extend an additional discount for select chapter fundraiser needs. Chapter leaders, click here to request your chapter fundraiser discount.
How can I change my order?
Email our team at firstname.lastname@example.org. We can make changes to orders as long as they haven’t shipped.
How fast will my order be ready for pick up in store?
Orders are usually ready for pick up within 48 hours. You’ll receive an email as soon as it’s ready for pick up.
Where do I pick up my order if I selected in store pick up at check out?
Orders to be picked up in store are available on the Academic Floor of the Austin location. Stairs and elevator will be available for use to the Academic Floor.
What payment methods do you accept online?
We accept PayPal, Sezzle, and the following credit cards: Visa, American Express, Mastercard, and Discover.
+Order Shipping & Tracking
Do you ship internationally?
Not at this time.
What are your shipping policies and rates?
Check our Ordering and Shipping page for information about shipping policies?
Do you ship to PO Boxes?
We do ship to PO boxes with a few exceptions. Drop ship items and special order items cannot be shipped to PO Boxes.
Where can I track my order?
Tracking information will be emailed after the order is shipped. Unfortunately, tracking information isn’t available for drop-shipped items, special-ordered items, or orders shipped to PO boxes.
+Returns & Exchanges
How can I return or exchange an item?
Call or email our team for a return label and to discuss options. Note that Face Masks and Face Coverings are non-refundable. Go to our RETURN POLICY page for more details.
Can I return my graduation cap and gown?
All graduation regalia will be final sale, and is not eligible for return or exchange.
+Coupon, Promo Code Terms & Conditons
Coupon/Promo Code terms:
Only one coupon or discount may be used per transaction. Coupons may not be applied towards sale or promotion items unless specifically noted in the coupon details. Coupons will expire 11:59pm CST on the expiration date stated on the coupon or promotion. The following items are NOT eligible for coupons or promotions unless otherwise specified in the terms of the coupon.
- Gift Cards
- Course Materials, including:
- Digital books + course materials
- Access codes
- Course packets
- Select school & art supplies
- Graduation items
- Fine jewelry, including Seiko brand watches
- Yeti brand items
- Drop ship items
- lululemon brand items
- Fundraising items, such as:
- Student Government Boots/Lucchese Boots
- Allen Edmonds dress shoes
- Texas Style Commencement Souvenirs
Shipping promotion terms:
Shipping promotions are only eligible within the contiguous 48 states. The following items are not eligible for any free or discounted shipping promotions:
- Drop-shipped items
- Special-order items
- Oversized items that have a special shipping surcharge affiliated with them
- Diploma frames
Coupons + offers are subject to change at any time
Coupons are not valid for previous purchases
Offers are limited to stock on hand, no rain checks
Other exclusions may apply
Cannot be combined with any other discount
One coupon per person
One coupon per transaction
No cash value
Coupon must be surrendered at use
For any questions, contact customer service
How do I purchase books?
For textbook information, visit our textbook page.
Where do I get my cap and gown for graduation?
Check out our Graduation page for info on graduation regalia.
How do I become a student board member?
Information on student board member elections can be found here.
+Faculty & Course Material FAQs
How do I get a course kit for my students?
Custom course kit info can be found here.
How do I create a custom course packet for my students?
Information about custom publishing can be found here.
Where do I submit my textbook adoptions for the upcoming semester?
Textbook adoptions can be submitted via email to email@example.com, via phone at 800-255-1896 option 3, or in person on the Academic Floor of the Austin store. For more information about textbook adoptions, visit our adoptions page.
+Careers & Jobs
How do I apply for a job at the Co-op?
All open positions are listed on the Jobs page.
How do I apply for the LCAE Intership program?