Ordering & Shipping


We want our customers to receive their Longhorn gear as quickly as possible!

Most Merchandise orders will ship out within 1-2 business days. Priority shipping orders placed by Noon CST will ship out the same business day.



Main Store Pickup

Price

Free

Delivery TimeMerchandise orders are typically ready within a few hours during business hours. Textbook orders are typically available within 48 hours.
Location AvailabilityAustin, Texas only.
PO Box DeliveryN/A

Standard Shipping

Price

$5.99 or free with $100+ purchase*

Delivery TimeCheck UPS Transit Time Map for estimated delivery.
Location AvailabilityContinental United States only. Orders to Hawaii and Alaska must be shipped 2 Day Air.
PO Box DeliveryUSPS Ground.

2 Day Air

Price

$14.99

The location of delivery or size/weight of the shipment can cause this rate to increase.
Delivery TimeOrders placed by Noon CST will be shipped then delivered in two business days by end of day (Monday – Friday).
Location AvailabilityAvailable in the US.
PO Box DeliveryN/A

Next Day Air

Price

$24.99

The location of delivery or size/weight of the shipment can cause this rate to increase.
Delivery TimeOrders placed by Noon CST will be delivered the next business days by end of day (Monday – Friday).
Location AvailabilityAvailable in the US.
PO Box DeliveryN/A

International

PriceN/A
Delivery TimeN/A
Location AvailabilityN/A
PO Box DeliveryN/A

APO, FPO & Military Shipping

In Store PickupN/A
Standard ShippingComing soon.
2nd Day AirAustin, Texas only.
OvernightN/A
InternationalN/A

Textbooks

Standard ShippingFree shipping does not apply to textbook orders
2nd Day AirNot available during peak times.
OvernightNot available during peak times
InternationalNot eligible to ship internationally.

Chocolate

Standard ShippingOnly available during cooler months.
2nd Day AirOnly available during cooler months.
OvernightOnly available during cooler months.
InternationalNot eligible to ship internationally.

Diploma Frames

Cannot be shipped to PO Boxes.

Check item description for more information.

In Store PickupSpecial order frames will incur a shipping charge from the vendor.
Standard ShippingFrames may incur additional shipping surcharges.
2nd Day AirSome frames may incur surcharges or additional fees.
OvernightSome frames may incur surcharges or additional fees.
InternationalNot eligible to ship internationally.

Doctoral Caps & Gowns

In Store PickupRegalia ordered after the deadline may incur a late fee.
Standard ShippingNot eligible for free shipping. On top of the initial shipping fee, a $15.95 shipping fee for purchases and $40 fee for rentals. Regalia ordered after the deadline may incur a late fee.
2nd Day AirOn top of the initial shipping fee, a $15.95 shipping fee for purchases and $40 fee for rentals.
OvernightOn top of the initial shipping fee, a $15.95 shipping fee for purchases and $40 fee for rentals.

Oversized Items

Standard ShippingMay incur additional shipping fees. Check item description for more information. Not eligible for free shipping.
2nd Day AirMay incur additional shipping fees. Check item description for more information. Not eligible for free shipping.
OvernightMay incur additional shipping fees. Check item description for more information. Not eligible for free shipping.

Fragrances

InternationalNot eligible to ship internationally.

ORDERING & SHIPPING FAQs

+Shipping
  • If my Item is on backorder, will I be charged shipping twice?

    You will only be charged one shipping fee per order

  • Do you require a signature?

    Packages are not shipped with a signature required; however, your local UPS driver may require a signature.

  • Do you deliver to dorms on campus?

    You can choose UPS Ground and have your order shipped to your dorm address.

  • UPS lost my package!

    Contact us and we can look into it for you.

+Ordering
  • How do I cancel or change my order?

    Contact us via chat, phone, or email.

  • How can I use my membership discount online?

    Log into your account and all membership.

+Coupons & Discounts

Only one coupon or discount may be used per transaction. Coupons cannot be applied towards sale items unless specifically noted in the coupon details.


Coupons will expire 11:59pm CST on the date stated in the promotion.


The following items are not eligible for discounts:


• Textbooks

• School & art supplies

• Graduation items

• Polo Ralph Lauren

• Fine jewelry

• Pelican coolers

• Nocona / Justin Brand boots

• Gift Cards

• Furniture

• Fundraising items, such as:

o Student government boots

o Allen Edmonds dress shoes

o Student government boots

o Text Style Commencement souvenirs

o Fiesta medals

o School tees or mugs supporting a charity


Shipping promotions are only eligible within the contiguous 48 states.


The following items are not eligible for any free or discounted shipping promotions:


• Drop-shipped items

• Special-order items

• Oversized items that have a special shipping surcharge affiliated with them

• Diploma Frames