Ordering & Shipping
We want our customers to receive their Longhorn gear as quickly as possible!
Most Merchandise orders will ship out within 1-2 business days. Priority shipping orders placed by Noon CST will ship out the same business day.
Main Store Pickup
| Price | Free |
|---|---|
| Delivery Time | Merchandise orders are typically ready within a few hours during business hours. Textbook orders are typically available within 48 hours. |
| Location Availability | Austin, Texas only. |
| PO Box Delivery | N/A |
Standard Shipping
| Price | $5.99 or free with $100+ purchase* |
|---|---|
| Delivery Time | Check UPS Transit Time Map for estimated delivery. |
| Location Availability | Continental United States only. Orders to Hawaii and Alaska must be shipped 2 Day Air. |
| PO Box Delivery | USPS Ground. |
2 Day Air
| Price | $14.99The location of delivery or size/weight of the shipment can cause this rate to increase. |
|---|---|
| Delivery Time | Orders placed by Noon CST will be shipped then delivered in two business days by end of day (Monday – Friday). |
| Location Availability | Available in the US. |
| PO Box Delivery | N/A |
Next Day Air
| Price | $24.99The location of delivery or size/weight of the shipment can cause this rate to increase. |
|---|---|
| Delivery Time | Orders placed by Noon CST will be delivered the next business days by end of day (Monday – Friday). |
| Location Availability | Available in the US. |
| PO Box Delivery | N/A |
International
| Price | N/A |
|---|---|
| Delivery Time | N/A |
| Location Availability | N/A |
| PO Box Delivery | N/A |
APO, FPO & Military Shipping
| In Store Pickup | N/A |
|---|---|
| Standard Shipping | Coming soon. |
| 2nd Day Air | Austin, Texas only. |
| Overnight | N/A |
| International | N/A |
Textbooks
| Standard Shipping | Free shipping does not apply to textbook orders |
|---|---|
| 2nd Day Air | Not available during peak times. |
| Overnight | Not available during peak times |
| International | Not eligible to ship internationally. |
Chocolate
| Standard Shipping | Only available during cooler months. |
|---|---|
| 2nd Day Air | Only available during cooler months. |
| Overnight | Only available during cooler months. |
| International | Not eligible to ship internationally. |
Diploma Frames
Cannot be shipped to PO Boxes.
Check item description for more information.
| In Store Pickup | Special order frames will incur a shipping charge from the vendor. |
|---|---|
| Standard Shipping | Frames may incur additional shipping surcharges. |
| 2nd Day Air | Some frames may incur surcharges or additional fees. |
| Overnight | Some frames may incur surcharges or additional fees. |
| International | Not eligible to ship internationally. |
Doctoral Caps & Gowns
| In Store Pickup | Regalia ordered after the deadline may incur a late fee. |
|---|---|
| Standard Shipping | Not eligible for free shipping. On top of the initial shipping fee, a $15.95 shipping fee for purchases and $40 fee for rentals. Regalia ordered after the deadline may incur a late fee. |
| 2nd Day Air | On top of the initial shipping fee, a $15.95 shipping fee for purchases and $40 fee for rentals. |
| Overnight | On top of the initial shipping fee, a $15.95 shipping fee for purchases and $40 fee for rentals. |
Oversized Items
| Standard Shipping | May incur additional shipping fees. Check item description for more information. Not eligible for free shipping. |
|---|---|
| 2nd Day Air | May incur additional shipping fees. Check item description for more information. Not eligible for free shipping. |
| Overnight | May incur additional shipping fees. Check item description for more information. Not eligible for free shipping. |
Fragrances
| International | Not eligible to ship internationally. |
|---|
ORDERING & SHIPPING FAQs
+Shipping
If my Item is on backorder, will I be charged shipping twice?
You will only be charged one shipping fee per order
Do you require a signature?
Packages are not shipped with a signature required; however, your local UPS driver may require a signature.
Do you deliver to dorms on campus?
You can choose UPS Ground and have your order shipped to your dorm address.
UPS lost my package!
Contact us and we can look into it for you.
+Ordering
How do I cancel or change my order?
Contact us via chat, phone, or email.
How can I use my membership discount online?
Log into your account and all membership.
+Coupons & Discounts
Only one coupon or discount may be used per transaction.
Coupons may not be applied towards sale or promotion items unless specifically noted in the coupon details.
Coupons will expire 11:59pm CST on the expiration date stated on the coupon or promotion.
The following items are NOT eligible for coupons or promotions unless otherwise specified in the terms of the coupon (note: these terms differ for member coupons and offers, for member coupon terms click here)
• Gift Cards
• Course Materials, including:
Textbooks
Digital books + course materials
Access codes
Course packets
• Select school & art supplies
• Graduation items
• Fine jewelry, including Seiko brand watches
• Yeti brand items
• Peter Millar brand items
• Tommy Bahama brand items
• Vineyard Vines brand items
• Drop ship items
• Furniture
• Fundraising items, such as:
Student Government Boots/Lucchese Boots
Allen Edmonds dress shoes
Texas Style Commencement Souvenirs
Shipping promotion terms:
• Shipping promotions are only eligible within the contiguous 48 states.
• The following items are not eligible for any free or discounted shipping promotions:
Drop-shipped items
Special-order items
Oversized items that have a special shipping surcharge affiliated with them
Diploma frames
Coupons + offers are subject to change at any time
Coupons are not valid for previous purchases
Offers are limited to stock on hand, no rain checks
Other exclusions may apply
Cannot be combined with any other discount
One coupon per person
One coupon per transaction
No cash value
Coupon must be surrendered at use
For any questions, contact customer service