Shipping and Handling Info


Get your Longhorn gear as quickly as possible!

Orders generally take 1 – 4 business days to ship if the item is in stock*. Most orders ship UPS – we recommend using a physical delivery address whenever possible.

Order Pickup

Price

Free

Delivery Time

In stock items will be ready in 2-4 business days.

Pickup Location

Inside the main store at 2246 Guadalupe St.

Standard Shipping

Price

$5.99 or free with $100+ purchase**

Delivery Time

In stock items will generally arrive in 4 – 8 days.

Location Availability

Contiguous US only. For Alaska, Hawaii and Puerto Rico, see Non-Contiguous US Standard Shipping.

2 Day Air Shipping

Price

$15.99

Delivery Time

Orders placed by Noon CST will be shipped then delivered in two business days by end of day (Monday – Friday).

Location Availability

Available in the US.

Next Day Air Shipping

Price

$24.99

Delivery Time

Orders placed by Noon CST will be delivered the next business days by end of day (Monday – Friday).

Location Availability

Available in the US.

Non-Contiguous US
Standard Shipping

Price

$15.99

Delivery Time

4 – 9 Business Days

Location Availability

Alaska, Hawaii and Puerto Rico

International
Shipping

Price

N/A

Delivery Time

N/A

Location Availability

N/A

APO, FPO & Military
Shipping

Price

N/A

Delivery Time

N/A

Location Availability

N/A

*Does not apply to drop ship, preorder or special-order items. Other exclusions may apply.
**Free UPS ground shipping will be applied automatically with qualifying purchase over $100 before tax and after promotions. Online only. Not valid towards previous purchases. Valid on in-stock items only. Excludes textbooks, drop-ship items, diploma frames, and special-order items. Other exclusions may apply. Details subject to change.

PRODUCTS WITH SPECIAL SHIPPING REQUIREMENTS

+Pre-ordered items
  • If you have ordered a pre-order item, it will ship out when the product arrives in stock. We’re just as excited as you to get these!

    These orders are filled on a first-come, first-served basis, even for orders placed with expedited shipping.

+Out of stock items
  • We try our hardest to have all of our items in stock, but in the circumstance we are unable to ship your order in full, we will generally ship the items we do have on hand and ship the out of stock item when it becomes available or cancel it from your order. If we do cancel the out of stock item, we will notify you via email.

    We do not charge additional shipping fees for any secondary shipments caused by stock-outs.

+Oversized Items
  • Some over-sized items may not be available for delivery to all locations. Some are only available for Main Store Pickup. These oversized items will be identified in the Product Details section of the item page.

    Oversized items cannot be shipped expedited. If you place an expedited order for these items, it will be changed to Standard Shipping (Or Main Pickup, if it’s a pick-up only item) and you will be notified by customer service.

    Additionally, free return labels will not be provided for oversized items.

+Special-order Items
  • Some products listed on our website may ship directly from the vendor. Due to this, tracking information will not be emailed when the product ships. Special-order items will be identified in the Product Details section of the item page.

    Special-order items cannot be expedited. If you place an expedited order for these items, it will be changed to Standard Shipping and you will be notified by customer service.


ORDERING & SHIPPING FAQs

+STORE PICK UP ORDERS
  • Information and Instructions for Store Pick Up Orders

    • Your order will be ready for pickup in the Main Store 1 hour after you receive the fulfillment email.

    • Have your photo ID ready.

    • Please check our current store hours here.

    • Free one-hour parking is available in our parking garage located behind the University Co-op at 2214 San Antonio St., Austin, Texas 78705

    • Course related materials not picked up within 7 days of charged date (This email) will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable.

    • Non-Course related materials not picked up within 30-days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable.

+ABANDONED ORDER POLICY FOR STORE PICK UPS
  • Abandoned Order Policy for Store Pick Ups

    • Course related materials not picked up within 7 days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable.

    • Non-Course related materials not picked up within 30-days of charged date will be considered abandoned. Abandoned product will be made available for resale and all original charges are non-refundable.

+Shipping
  • If my Item is on backorder, will I be charged shipping twice?

    You will only be charged one shipping fee per order

  • Do you require a signature?

    Packages are not shipped with a signature required; however, your local UPS driver may require a signature.

  • Do you deliver to dorms on campus?

    You can choose UPS Ground and have your order shipped to your dorm address.

  • UPS lost my package!

    Contact us and we can look into it for you.

+Ordering
  • How do I cancel or change my order?

    Contact us via chat, phone, or email.

+Coupons & Discounts

Only one coupon or discount may be used per transaction. Coupons may not be applied towards sale or promotion items unless specifically noted in the coupon details. Coupons will expire 11:59pm CST on the expiration date stated on the coupon or promotion.


The following items are NOT eligible for coupons or promotions, including the partnership discount, unless otherwise specified in the terms of the coupon:

Course Materials, including: Textbooks, Digital books + course materials, Access codes, Course packetsand select school & art supplies
Fundraising items, such as: Student Government Boots/Lucchese Boots, Allen Edmonds dress shoes, Texas Style Commencement Souvenirs, Iris: The Coloring Book, and any other Student Organization fundraising items
Select Brands including: Seiko Watches, Yeti, Peter Millar, Tommy Bahama, Vineyard Vines, Kyle Caven and Kendra Scott.
• Gift Cards
• Graduation regalia
• Items available for preorder
• Drop ship items

Shipping promotion terms:

• Shipping promotions are only eligible within the contiguous 48 states.
• The following items are not eligible for any free or discounted shipping promotions: Drop-shipped items, Special-order items, Oversized items that have a special shipping surcharge affiliated with them, Diploma frames


Coupons + offers are subject to change at any time
Coupons are not valid for previous purchases
Offers are limited to stock on hand, no rain checks
Other exclusions may apply
Cannot be combined with any other discount
One coupon per person
One coupon per transaction
No cash value
Coupon must be surrendered at use
For any questions, contact customer service